Impact of Change Healthcare Service Disruption on Practices

Service

Recent service disruptions at Change Healthcare have highlighted the vulnerability of relying on a single RCM platform. These interruptions caused delays in claim submissions, disrupted workflows, and impacted cash flow for many practices.

Key Challenges Practices Faced:

  • Claims stuck in submission queues.
  • Difficulty in tracking payments and AR.
  • Increased patient dissatisfaction due to delayed billing.

    • How to Mitigate Such Risks:

  • Diversify Vendors: Have an alternative clearinghouse or manual claim submission process in place.
  • Communicate with Patients: Notify them about potential delays in billing processes.
  • Monitor Updates: Stay informed about service restoration timelines from Change Healthcare.

    • To learn more about the incident and updates, visit Change Healthcare News 

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